Privacy Policy

Updated Last: March 24, 2022

Your privacy is of our utmost concern. We believe protecting your privacy is our duty and honor. We maintain and stand by the strictest of privacy policies.

What information do we keep?

When you purchase tickets through Outhouse Tickets, you supply us with the information required to perform the credit card transaction, deliver your receipt(s), and identifying information that will be used during the check-in process at the event. The only information we keep is the following:

  • Name
  • Phone Number (if provided for text-a-ticket)
  • Email Address
  • Zip Code
  • What You Purchased

We do not store your full credit card number on file. This information is only held by the credit card processor.

Why do we keep this information?

We keep this information in our records so we will be able to support you if any issues arise after your purchase. If you need a receipt re-sent, we can do that quickly and easily. If you are entitled to a refund, we know how much to give you. We only use your information to fulfill our business relationship with you, inform you of event changes or cancellations, and send you information regarding other events in your area.

Who, besides Outhouse Tickets, will see your information?

The venue and/or event organizer will have your name and purchase details on their ticket manifest/list of ticket buyers to facilitate entry.

Would we sell your information?

Absolutely not. Our business is helping our venues and events run smoothly and selling tickets. We only use your information to fulfill our business relationship and will not sell this information to any third parties.

How do you request that your information is deleted from our system?

If you received an email with event information, you can click the unsubscribe link at the bottom. If you want to be completely removed from our system, please send an email to support@outhousetickets.com with your name and email requesting removal.

Changes to this privacy policy

We will occasionally update this Privacy Policy to reflect changes in our practices and services. When we post changes to this Privacy Policy, we will update the “last revised” date at the top of this Privacy Policy. If we make any material changes in the way we collect, use, and/or share your personal information, we will notify you by prominently posting notice of the changes on our website. We recommend that you check our website from time to time to remain updated as to any changes in our privacy or other policies.


International Buyers

In order to purchase tickets if you do not reside in the United States, your internet browser must be set to show currency in US Dollars or you won’t be able to check out.

Instructions:

  • Chrome Users:
    • In your browser settings, click the three dots in the upper right hand corner of the browser and select Settings from the menu.
    • On the left hand side, click Advanced, then Languages.
    • Click Add Languages.
    • Select English (United States) from the menu and click add.
    • Move that language to the top of your list of languages by clicking the three dots to the right of that language and select Move to Top.
    • You may have to close and restart the browser.
  • Firefox Users:
    • Click the menu in the upper right hand of the browser and select Settings.
    • Type Language in the Search Bar.
    • Click the drop down menu that shows your current language and select Search for more languages.
    • Select English (US).
    • Click Set Alternatives… button.
    • You may have to click the Choose… button and select English (US) again.
    • You may need to restart your browser.
    • You may have to do this twice in order to make the change.

If all else fails, you can send an email to support@outhousetickets.com and include the email address which you used when you purchased tickets. We’ll take care of you as quickly as possible!


Error-Codes

COMMON ERROR CODES:

RESULT Explanation
2 Invalid tender type. Your merchant bank account does not support the following credit card type that was submitted.
4 Invalid amount format. Use the format: “#####.##” Do not include currency symbols or commas. For processors that do not support Account Verification, you will receive this RESULT code if you process a $0 transaction.
6 Invalid or unsupported currency code
12 Declined. Check the credit card number, expiration date, and transaction information to make sure they were entered correctly. MANUALLY enter all information. DO NOT let the auto-fill fill anything in for you and try again.
23 Invalid account number. Check credit card number and re-submit.
24 Invalid expiration date. Check and re-submit.
30 Duplicate transaction
50 Insufficient funds available in account
51 Exceeds per transaction limit
102 Processor not available
104 Timeout waiting for processor response. Try your transaction again.
109 Time-out waiting for host response
112 Address and ZIP code do not match. An authorization may still exist on the cardholder’s account.
113 Merchant sale total will exceed the sales cap with current transaction. ACH transactions only.
114 Card Security Code (CVV) mismatch. An authorization may still exist on the cardholder’s account.
115 System busy, try again later
122 Sale total will exceed the credit cap with current transaction.
125 Fraud Protection Services Filter — Declined by filters
126 Fraud Protection Services Filter — Flagged for review by filters
127 Fraud Protection Services Filter — Not processed by filters
128 Fraud Protection Services Filter — Declined by merchant after being flagged for review by filters
150 Issuing bank timed out
151 Issuing bank unavailable

If you can’t find an answer to your question, please send an email to support@outhousetickets.com. Include the email address which you used when you purchased tickets, the event you are concerned about and at which venue (we have lots of events and many different venues).

Describe the problem you are having and we’ll take care of you as quickly as possible!

 


 

How Do I Access My Order History

To access your Order History, you need to log in then click on Orders at the bottom of the page. You can then click the Print Tickets button for the order of your choice.

If you signed in as a guest, click here for more info:

If you don’t remember your username and or password, you can easily recover either one:

If all else fails, you can send an email to support@outhousetickets.com and include the email address which you used when you purchased tickets. We’ll take care of you as quickly as possible!

 


 

I Have Some Other Issue

Below are a few other common problems or questions:

  • Q: Do I need to print my tickets? A: Not if you purchased the text-a-ticket (MMS) option.
  • Q: I’m having trouble printing. A: In some cases the “Print Tickets” button will not work due to your security settings on your computer.  When this happens, go to the “file” button on the top left of your screen.  From there you can select “print” and you should have no problem getting them to print.
  • Q: How do I unsubscribe from Outhouse Tickets emails. A: At the bottom of the email, you should find an unsubscribe button. If that doesn’t work, send an email to support.
  • Q: Why do I have to provide my cell phone number? A: You don’t unless you want the tickets sent to you as a text message. Don’t worry, we won’t sell your number. Worst case, we may need to contact you regarding the status of your event.

If you can’t find an answer to your question, please send an email to support@outhousetickets.com. Include the email address which you used when you purchased tickets, the event you are concerned about and at which venue (we have lots of events and many different venues).

Describe the problem you are having and we’ll take care of you as quickly as possible!

 


 

I Need A Refund

Most of our events are NON-REFUNDABLE. Exceptions are below:

  • If your event has been cancelled, a refund will be issued automatically and you can expect a refund within a week of the announced cancellation. Service fees and taxes are non-refundable.
  • If your event moved to a different date, your tickets will be valid for the new date. A refund will be issued less service fees if you can’t make the new date. 
  • Please send an email to support@outhousetickets.com along with your Order ID and refund request.
  • If you made a mistake and purchased too many tickets, we may be able to provide a refund less applicable taxes and service fees. Refunds cannot be issued after the event has started.
  • Please send an email to support@outhousetickets.com along with your Order ID and refund request.
  • If you purchased the Refund Protection, you should have received a confirmation email with instructions for requesting your refund. Otherwise, click here to begin the process: Refund Protection

 


 

I’m Having Trouble Purchasing

SEE BELOW FOR POSSIBLE ISSUES AT CHECKOUT:

  • You receive an error at check out:
    • Click here for a list of error codes: http://info.outhousetickets.com/error-codes/
    • You may be missing some required information at checkout:
      • If you have purchased from us before, click the check box and enter your username and password (follow the recovery procedures below if you forgot)
      • Or click the login with Facebook button
      • If this is your first time, it’s best to Create An Account so that you can more easily access your tickets later. So fill out your email address, click the box to create an account, choose a password and security question, then move on to the credit card info section
      • Fill out the Credit Card info (self explanatory)
      • Move to the Billing Info section and fill in every field
        • If you DO NOT want the ticket sent as a text message and you want to print your tickets instead, then DESELECT the checkbox for Text Tickets
    • If you receive an error after filling in all of the information then see possible solutions below:
      • We do not accept international credit cards
      • Check that your debit card has money in the account
      • Some gift cards may not work, so try a credit or debit card
  • Can’t find the event I’m looking for:
    • In the search bar in the upper right, try the following:
      • Try only the first 3 or 4 letters of the artist’s name or event name
      • Try searching for the venue name (or the first few letters)

Password and username info:

If you don’t remember your username and or password, you can easily recover either one:

If all else fails, you can send an email to support@outhousetickets.com and include the email address which you used when you purchased tickets. We’ll take care of you as quickly as possible!

 


 

I Didn’t Receive an Email Receipt

If you didn’t receive an email receipt, the first thing to do is check your SPAM folder. If you still can’t find it, then you need to log in then click on Orders at the bottom of the page. You can then click the Print Tickets button for the order of your choice.

If you signed in as a guest, click here for more info:

If you don’t remember your username and or password, you can easily recover either one:

If all else fails, you can send an email to support@outhousetickets.com and include the email address which you used when you purchased tickets. We’ll take care of you as quickly as possible!