Error-Codes

COMMON ERROR CODES:

RESULT Explanation
2 Invalid tender type. Your merchant bank account does not support the following credit card type that was submitted.
4 Invalid amount format. Use the format: “#####.##” Do not include currency symbols or commas. For processors that do not support Account Verification, you will receive this RESULT code if you process a $0 transaction.
6 Invalid or unsupported currency code
12 Declined. Check the credit card number, expiration date, and transaction information to make sure they were entered correctly. MANUALLY enter all information. DO NOT let the auto-fill fill anything in for you and try again.
23 Invalid account number. Check credit card number and re-submit.
24 Invalid expiration date. Check and re-submit.
30 Duplicate transaction
50 Insufficient funds available in account
51 Exceeds per transaction limit
102 Processor not available
104 Timeout waiting for processor response. Try your transaction again.
109 Time-out waiting for host response
112 Address and ZIP code do not match. An authorization may still exist on the cardholder’s account.
113 Merchant sale total will exceed the sales cap with current transaction. ACH transactions only.
114 Card Security Code (CVV) mismatch. An authorization may still exist on the cardholder’s account.
115 System busy, try again later
122 Sale total will exceed the credit cap with current transaction.
125 Fraud Protection Services Filter — Declined by filters
126 Fraud Protection Services Filter — Flagged for review by filters
127 Fraud Protection Services Filter — Not processed by filters
128 Fraud Protection Services Filter — Declined by merchant after being flagged for review by filters
150 Issuing bank timed out
151 Issuing bank unavailable

If you can’t find an answer to your question, please send an email to support@outhousetickets.com. Include the email address which you used when you purchased tickets, the event you are concerned about and at which venue (we have lots of events and many different venues).

Describe the problem you are having and we’ll take care of you as quickly as possible!

 


 

How Do I Access My Order History

To access your Order History, you need to log in then click on Orders at the bottom of the page. You can then click the Print Tickets button for the order of your choice.

If you signed in as a guest, click here for more info:

If you don’t remember your username and or password, you can easily recover either one:

If all else fails, you can send an email to support@outhousetickets.com and include the email address which you used when you purchased tickets. We’ll take care of you as quickly as possible!

 


 

I Have Some Other Issue

Below are a few other common problems or questions:

  • Q: Do I need to print my tickets? A: Not if you purchased the text-a-ticket (MMS) option.
  • Q: I’m having trouble printing. A: In some cases the “Print Tickets” button will not work due to your security settings on your computer.  When this happens, go to the “file” button on the top left of your screen.  From there you can select “print” and you should have no problem getting them to print.
  • Q: How do I unsubscribe from Outhouse Tickets emails. A: At the bottom of the email, you should find an unsubscribe button. If that doesn’t work, send an email to support.
  • Q: Why do I have to provide my cell phone number? A: You don’t unless you want the tickets sent to you as a text message. Don’t worry, we won’t sell your number. Worst case, we may need to contact you regarding the status of your event.

If you can’t find an answer to your question, please send an email to support@outhousetickets.com. Include the email address which you used when you purchased tickets, the event you are concerned about and at which venue (we have lots of events and many different venues).

Describe the problem you are having and we’ll take care of you as quickly as possible!

 


 

I Need A Refund

Most of our events are NON-REFUNDABLE. Exceptions are below:

  • If your event has been cancelled, a refund will be issued automatically and you can expect a refund within a week of the announced cancellation. Service fees and taxes are non-refundable.
  • If your event moved to a different date, your tickets will be valid for the new date. A refund will be issued if you can’t make the new date by sending a request to support@outhousetickets.com including your Order ID and event that you need a refund for.
  • If you made a mistake and purchased too many tickets, we may be able to provide a refund less taxes and service fees. Send an email to support@outhousetickets.com which explains the situation. Include the original Order ID along with the new Order ID. Refunds cannot be issued after the event has started.

Tickets are transferrable and can be sold or given away. Each ticket will be scanned at the door/gate to verify its validity


 

I’m Having Trouble Purchasing

SEE BELOW FOR POSSIBLE ISSUES AT CHECKOUT:

  • You receive an error at check out:
    • Click here for a list of error codes: http://info.outhousetickets.com/error-codes/
    • You may be missing some required information at checkout:
      • If you have purchased from us before, click the check box and enter your username and password (follow the recovery procedures below if you forgot)
      • Or click the login with Facebook button
      • If this is your first time, it’s best to Create An Account so that you can more easily access your tickets later. So fill out your email address, click the box to create an account, choose a password and security question, then move on to the credit card info section
      • Fill out the Credit Card info (self explanatory)
      • Move to the Billing Info section and fill in every field
        • If you DO NOT want the ticket sent as a text message and you want to print your tickets instead, then DESELECT the checkbox for Text Tickets
    • If you receive an error after filling in all of the information then see possible solutions below:
      • We do not accept international credit cards
      • Check that your debit card has money in the account
      • Some gift cards may not work, so try a credit or debit card
  • Can’t find the event I’m looking for:
    • In the search bar in the upper right, try the following:
      • Try only the first 3 or 4 letters of the artist’s name or event name
      • Try searching for the venue name (or the first few letters)

Password and username info:

If you don’t remember your username and or password, you can easily recover either one:

If all else fails, you can send an email to support@outhousetickets.com and include the email address which you used when you purchased tickets. We’ll take care of you as quickly as possible!

 


 

I Didn’t Receive an Email Receipt

If you didn’t receive an email receipt, the first thing to do is check your SPAM folder. If you still can’t find it, then you need to log in then click on Orders at the bottom of the page. You can then click the Print Tickets button for the order of your choice.

If you signed in as a guest, click here for more info:

If you don’t remember your username and or password, you can easily recover either one:

If all else fails, you can send an email to support@outhousetickets.com and include the email address which you used when you purchased tickets. We’ll take care of you as quickly as possible!

 


 

I Forgot My Username

If you have forgotten your username, the easiest thing to do is click the Username Recovery Link, enter your email address, then answer the security question you created when opening an account.

If you purchased tickets as a guest, your username will likely be the first part of your email address followed by a “-G1”. For example: if your email address is gene.simmons@kiss.com, then your username would be gene.simmons-G1.  You can then use use the password recovery link below if you forgot that as well.

If you don’t remember your username you can recover that at the link below:

If all else fails, you can send an email to support@outhousetickets.com and include the email address which you used when you purchased tickets. We’ll take care of you as quickly as possible!

 


 

I Forgot My Password

If you have forgotten your password, the easiest thing to do is click the Password Recovery Link, enter your username, then check your email to receive your password.

If you don’t remember your username you can recover that at the link below:

If all else fails, you can send an email to support@outhousetickets.com and include the email address which you used when you purchased tickets. We’ll take care of you as quickly as possible!

 


 

I Can’t Find My Tickets

If you can’t find your tickets, the easiest thing to do is to log in then click on Orders at the bottom of the page. You can then click the Print Tickets button for the order of your choice.

If you don’t remember your username and or password, you can easily recover either one:

If all else fails, you can send an email to support@outhousetickets.com and include the email address which you used when you purchased tickets. We’ll take care of you as quickly as possible!