How Do I Access My Order History

To access your Order History, you need to log in then click on Orders at the bottom of the page. You can then click the Print Tickets button for the order of your choice.

If you signed in as a guest, click here for more info:

If you don’t remember your username and or password, you can easily recover either one:

If all else fails, you can send an email to support@outhousetickets.com and include the email address which you used when you purchased tickets. We’ll take care of you as quickly as possible!

 


 

I Have Some Other Issue

Below are a few other common problems or questions:

  • Q: Do I need to print my tickets? A: Not if you purchased the text-a-ticket (MMS) option.
  • Q: I’m having trouble printing. A: In some cases the “Print Tickets” button will not work due to your security settings on your computer.  When this happens, go to the “file” button on the top left of your screen.  From there you can select “print” and you should have no problem getting them to print.
  • Q: How do I unsubscribe from Outhouse Tickets emails. A: At the bottom of the email, you should find an unsubscribe button. If that doesn’t work, send an email to support.
  • Q: Why do I have to provide my cell phone number? A: You don’t unless you want the tickets sent to you as a text message. Don’t worry, we won’t sell your number. Worst case, we may need to contact you regarding the status of your event.

If you can’t find an answer to your question, please send an email to support@outhousetickets.com. Include the email address which you used when you purchased tickets, the event you are concerned about and at which venue (we have lots of events and many different venues).

Describe the problem you are having and we’ll take care of you as quickly as possible!

 


 

I Need A Refund

Most of our events are NON-REFUNDABLE. Exceptions are below:

  • If your event has been cancelled, a refund will be issued automatically and you can expect a refund within a week of the announced cancellation. Service fees and taxes are non-refundable.
  • If your event moved to a different date, your tickets will be valid for the new date. A refund will be issued less service fees if you can’t make the new date. 
  • Please send an email to support@outhousetickets.com along with your Order ID and refund request.
  • If you made a mistake and purchased too many tickets, we may be able to provide a refund less applicable taxes and service fees. Refunds cannot be issued after the event has started.
  • Please send an email to support@outhousetickets.com along with your Order ID and refund request.
  • If you purchased the Refund Protection, you should have received a confirmation email with instructions for requesting your refund. Otherwise, click here to begin the process: Refund Protection