I’m Having Trouble Purchasing

SEE BELOW FOR POSSIBLE ISSUES AT CHECKOUT:

  • You receive an error at check out:
    • Click here for a list of error codes: http://info.outhousetickets.com/error-codes/
    • You may be missing some required information at checkout:
      • If you have purchased from us before, click the check box and enter your username and password (follow the recovery procedures below if you forgot)
      • Or click the login with Facebook button
      • If this is your first time, it’s best to Create An Account so that you can more easily access your tickets later. So fill out your email address, click the box to create an account, choose a password and security question, then move on to the credit card info section
      • Fill out the Credit Card info (self explanatory)
      • Move to the Billing Info section and fill in every field
        • If you DO NOT want the ticket sent as a text message and you want to print your tickets instead, then DESELECT the checkbox for Text Tickets
    • If you receive an error after filling in all of the information then see possible solutions below:
      • We do not accept international credit cards
      • Check that your debit card has money in the account
      • Some gift cards may not work, so try a credit or debit card
  • Can’t find the event I’m looking for:
    • In the search bar in the upper right, try the following:
      • Try only the first 3 or 4 letters of the artist’s name or event name
      • Try searching for the venue name (or the first few letters)

Password and username info:

If you don’t remember your username and or password, you can easily recover either one:

If all else fails, you can send an email to support@outhousetickets.com and include the email address which you used when you purchased tickets. We’ll take care of you as quickly as possible!

 


 

I Didn’t Receive an Email Receipt

If you didn’t receive an email receipt, the first thing to do is check your SPAM folder. If you still can’t find it, then you need to log in then click on Orders at the bottom of the page. You can then click the Print Tickets button for the order of your choice.

If you signed in as a guest, click here for more info:

If you don’t remember your username and or password, you can easily recover either one:

If all else fails, you can send an email to support@outhousetickets.com and include the email address which you used when you purchased tickets. We’ll take care of you as quickly as possible!

 


 

I Forgot My Username

If you have forgotten your username, the easiest thing to do is click the Username Recovery Link, enter your email address, then answer the security question you created when opening an account.

If you purchased tickets as a guest, your username will likely be the first part of your email address followed by a “-G1”. For example: if your email address is gene.simmons@kiss.com, then your username would be gene.simmons-G1.  You can then use use the password recovery link below if you forgot that as well.

If you don’t remember your username you can recover that at the link below:

If all else fails, you can send an email to support@outhousetickets.com and include the email address which you used when you purchased tickets. We’ll take care of you as quickly as possible!

 


 

I Forgot My Password

If you have forgotten your password, the easiest thing to do is click the Password Recovery Link, enter your username, then check your email to receive your password.

If you don’t remember your username you can recover that at the link below:

If all else fails, you can send an email to support@outhousetickets.com and include the email address which you used when you purchased tickets. We’ll take care of you as quickly as possible!

 


 

I Can’t Find My Tickets

If you can’t find your tickets, the easiest thing to do is to log in then click on Orders at the bottom of the page. You can then click the Print Tickets button for the order of your choice.

If you don’t remember your username and or password, you can easily recover either one:

If all else fails, you can send an email to support@outhousetickets.com and include the email address which you used when you purchased tickets. We’ll take care of you as quickly as possible!