RESULT Explanation
2 Invalid tender type. Your merchant bank account does not support the following credit card type that was submitted.
4 Invalid amount format. Use the format: “#####.##” Do not include currency symbols or commas. For processors that do not support Account Verification, you will receive this RESULT code if you process a $0 transaction.
6 Invalid or unsupported currency code
12 Declined. Check the credit card number, expiration date, and transaction information to make sure they were entered correctly. MANUALLY enter all information. DO NOT let the auto-fill fill anything in for you and try again.
23 Invalid account number. Check credit card number and re-submit.
24 Invalid expiration date. Check and re-submit.
30 Duplicate transaction
50 Insufficient funds available in account
51 Exceeds per transaction limit
102 Processor not available
104 Timeout waiting for processor response. Try your transaction again.
109 Time-out waiting for host response
112 Address and ZIP code do not match. An authorization may still exist on the cardholder’s account.
113 Merchant sale total will exceed the sales cap with current transaction. ACH transactions only.
114 Card Security Code (CVV) mismatch. An authorization may still exist on the cardholder’s account.
115 System busy, try again later
122 Sale total will exceed the credit cap with current transaction.
125 Fraud Protection Services Filter — Declined by filters
126 Fraud Protection Services Filter — Flagged for review by filters
127 Fraud Protection Services Filter — Not processed by filters
128 Fraud Protection Services Filter — Declined by merchant after being flagged for review by filters
150 Issuing bank timed out
151 Issuing bank unavailable

If you can’t find an answer to your question, please send an email to Include the email address which you used when you purchased tickets, the event you are concerned about and at which venue (we have lots of events and many different venues).

Describe the problem you are having and we’ll take care of you as quickly as possible!